Wahoo Bolt Sync Issue
First off, yes, I have reached out to Wahoo. That was the first step.
Lately some rides won't sync with the app on the iPhone. The ride appears, but the usual route graphic is a gray box and the sync never completes. As a result it never uploads to Strava, or anywhere else. Has anyone else seen this issue? I'm just wondering if it's just me or if this is more widespread. |
Is the Wahoo connecting to the phone? Like, your Bolt is showing up inside the Companion App? I've had to do the whole "forget device" procedure and resync the Bolt to the phone twice this year (which isn't that bad, IMO) and that has cleared up any connection-related issues for me.
I mean, the App still refuses to export activities to other apps automatically, so I have to do it manually-- on the upload screen from the activity, it always says "an error has occurred - retry" on every app that isn't Apple Health. They seem to be working on it, as I feel like I've done 3 firmware updates this month alone. |
This is an issue that has been known to Wahoo. Looking at the Wahoo Elemnt User's Group on Google, it apparently has been corrected. There were three to four daily complaints about this issue. Since the release of the last firmware and companion app there have been no more posting. I was also having that issue but have not noticed it since the upgrading to the latest firmware and companion app. Other than unpairing and repairing your Bolt and phone, I have not had the issue with the gray box in the route window and have no suggestion on how to correct it.
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Just saw an update today; I'll give it a shot.
...fingers crossed... |
Updated the app and repaired the unit. Seems to have worked.
Thanks! |
FWIW, Wahoo responded quickly and here's their advice, for those who have this issue:
Thank you for reaching out and I am sorry that you are experiencing this issue with your ELEMNT computer. We are aware that a number of users are experiencing connectivity issues on iOS after the iOS 13.5.1 update and our development team is actively working on improvements to connection stability. In the interim, please ensure you are on the latest version of iOS (13.6) and the ELEMNT app via the Apple App Store, then follow the steps below to reset the ELEMNT's connection with the phone. Even if you have previously re-paired your device, please complete these steps exactly in order once again as the ordering is critical to resolving the connection stability Step 1: Forgetting the ELEMNT Companion in the companion app
Should you experience connectivity problems after completing the reset procedure above the entire process generally does not need to be repeated, please attempt the steps below to restore the connection before repeating the process above.
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