Wahoo Elemnt Bolt screen defective
 

while I was riding today the screen on my Bolt all the sudden goes haywire. started with all black lines and then nothing on the screen. it's about 6 months or less old.

anyone else ever have this happen and were you able to get it fixed/replaced?

I would ask Wahoo. Maybe try uploading firmware?

yes I sent an email but I was wondering if this was a common problem. I did a reboot but it didn't seem to help

Not a problem on mine and I’ve used it for over a year in all sorts of dry and wet weather.

I did a goggle search and found a few instances of this happening but it does not seem to be common.

Never had that issue on mine. If it's defective, Wahoo is very good about RMAs and getting a new one out to you, ASAP.

Yeah not common but wahoo support is pretty good.

yes they are. I sent proof of purchase and sent mine back and about a week later I had a new computer. no complaints from me.

Mine too
 

I went for a ride today and my screen crapped out, too. Wahoo's support is good so I'm not worried, just annoyed.

Very interesting. I had the exact same thing happen to me today. I went for ride in the morning. I stopped for coffee about 90 minutes into the ride ... when I was done enjoying coffee, started back up and had the lines across the screen! I did a restart hoping that the lines would go away ... but they did not! Disappointed.

This computer is 4 months old, never dropped. Very strange.

https://cimg6.ibsrv.net/gimg/bikefor...8a09389018.jpg

https://cimg5.ibsrv.net/gimg/bikefor...30b74faf50.jpg

With backlight on
https://cimg7.ibsrv.net/gimg/bikefor...d94de7e619.jpg

Started a ticket with wahoo this afternoon. Hopefully gets resolved quickly.

I have response within 24 hours! Incredible customer service. They indicated that they would send replacement computer as soon as they have my mailing address.

Also - went on ride this morning. Screen is now completely black (completely unusable).

Wahoo has amazing customer service. I received the new unit and have been on ride! Very exciting to have a company respond and take action so quickly.

Timeline:
- 12/20 computer malfunctioned
- 12/21 returned unit to Wahoo
- 12/27 received new unit!

Very nice.

Hoping that this one lasts much longer without issue!

Graphics chip issue.

Wahoo great customer service
 

I had a similar experience - had a Bolt that I didn't cover in the rain and it got wet. I think I made it worse by pressing the page and other buttons wet. Got screen and other malfunctions. I told the tale to Wahoo and they sent me another right away. The replacement has worked fine for over a year.

Another comment on the customer service- I was worried that the little blue rubber usb cover would fail or be torn off. I did email customer service to find out if I could buy one to have on hand but they wanted me to send my unit in. That wasn't necessary. Customer service followed up with several emails requesting me to follow through... Shows they really want to resolve any issues...good for them

Good luck with the new unit! The old problem looks like a graphics system failure, display failure, or cable connection failure. Basically the display line is getting some corrupted signal and renders a black line at that location. Maybe a manufacturing 'infant mortality failure'.

I've been using a Bot since they first came out, and never a problem like this. Never a problem, really, or any kind.