The Bolt can't connect to a wifi that presents a login screen, such as what you typically find at a hotel or airport. This is because the device has no way to show the login screen to you. The only kind of wifi it can connect to is the kind that simply has a password you can set via the companion app, or one that is unsecured (no password). Some hotspots would fall in to this category, as would most Starbucks or other places of business. I've also tried tethering the bolt to my phone, but have never had success doing that. So I would not recommend sending the Bolt back. The next one you get will have the same problem.