Originally Posted by
Maelochs
You are missing my point every time.
Obviously, they have never made the claim that they are a "a place where bicycle parts & service could be exchanged for money." The OP learned this when they had to order a cassette he wanted.
This store (this chain) Sells Bikes. Any parts and service are (obviously) so unimportant to their core business that they hardly bother. Yet none of you geniuses can seem to grasp that.
There is a taco truck that comes by my office occasionally. Personally, I prefer chicken enchiladas, and I prefer them with very spicy salsa verde, but all he sells are pork tacos. I think he's still a food vendor even if he doesn't cater to my specific needs. Since he he sells enough pork tacos to stay in business, I suppose he is providing a service the market is willing to pay for.
I'm not sure why people insist that ALL local bike shops have to cater to one specific business model or range of customers when the cycling world is obviously a very varied place.