Originally Posted by
jadocs
Interesting, I'd like to hear more about this.
Litespeed has been very good to me and I highly recommend them, but it seems like current opinion is the other way around. I've always wondered why.
Below is what I posted about Lynskey at the time of my order. They still haven't cleared up their website on what type of brake mounts the frame takes. I called Litespeed twice and got quick complete answers.
During the exploratory phase and after the purchase I used the "Contact Us" feature on their website. In both cases I got an email back saying they had received my request for info. It is auto generated I am guessing. They never responded to my request for information. The Backroad page on their website is missing or unclear on some of the details someone will need to build a bike. I called them to get answers. One time I spoke with Adam who said he'd have Alex call me. Alex never did. Another time I left a message on Alex's voice mail and he never called me back. On my third call I was able to talk to Alex directly. He was VERY good to deal with. They are a small company, so I understand some delays in getting back with a potential customer. The 4 non-responses was a bit of a disappointment. I can't help but wonder if they don't lose business because of that. I know the frame is going to be fantastic. If everything shows up as I ordered it I'll give Lynskey a passing grade. I really wanted them to be an A+ company.