My experience with DF is - you'll get what you order - eventually.
*I bought the Hellyer bars and went through a similar situation as you are describing, lots of delays and eventually just no reply to my emails (I was not bombarding fwiw) Eventually I did get the bars, and they are fine, but the experience overall definitely turned me off as a repeat customer.
Last edited by Morelock; 07-09-20 at 08:05 AM.