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Old 05-12-23, 05:03 AM
  #46  
ralphs
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Join Date: Apr 2021
Location: Northwest of Boston
Posts: 134

Bikes: 2001 Trek 7200, GT Avalanche, and more

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Originally Posted by NJgreyhead
I heard back from my local REI. They said Shimano is sending out a replacement ("the last one they had" ??), and that I should have my bike back next week.
Then the tech said that my cost would be $80 for labor, which surprised me. I thought that might be covered as well, but I let it go, for now. I don't consider it a rip, just unexpected. Also, I wonder if the $80 is net of my 20% member discount for service. Guess I'll find out.
When I had mine replaced about a month ago, it was no charge for labor. I would double-check with REI and/ or contact Shimano.
I checked on how much the parts (crankset/ chainwheels, front derailleur, BB, and chain) and it was about $80).
Recalls are supposed to be at no cost to the consumer.
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