Originally Posted by bargainguy

So let me get this right.

Your brake lever came from the bike shop not secured to the bar. That's on the shop. Simple safety check would have prevented this. Salsa is right. The dealer gets compensated for (proper) new bike setup, and if the dealer screws up, it's on them. Salsa cannot prevent this from happening at the dealer level because they're not the ones doing the setup. That's what the agreement is all about.

As to the cable rubbing on paint issue, it would have been nice if the cables were equipped with the little rubber doughnuts designed specifically for preventing this. But if they don't, you decide how you want to protect your frame.