Originally Posted by
Elbeinlaw
Dude, I don't know what you do for a living, but in my line of work, reading before responding is important.
I believe it, but you fell down on this one, because you wouldn't be saying this -
Originally Posted by
Elbeinlaw
But if he's going to do a return or refund anyway,
...because what's actually happening is this -
Originally Posted by
Bob Dopolina
So we started the process of determining the cause and getting the right replacement part to them.
They weren't asking for a refund or a return - they were asking for an identical part to be sent out, and it sure looks as if Bob was happy to do that,
as long as it would actually provide a solution to the problem.