Old 06-12-19, 11:57 AM
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Sounds like complete mess and it is difficult to give advice as company-dealer-customer relations differ with locations. From skimming the web they sell in the US, though, and seem to have a good reputation. I.e. messing up is not their principal mode of operation and there should be a way of resolving your situation. I see that you also posted on the Recumbent forum and started getting practical suggestions there.
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