Originally Posted by
ExMachina
And what response from Canyon are we talking about here? Did you see one? Did Hambini mention one? As far as the video goes, it sounds like the customer went directly to Hambini and not to Canyon--why? Do you think Hambini is too shy to mention that Canyon didn't want to fix the frame?
I honestly want to know why a customer with a (supposedly) new bike where the cranks would not turn, did not simply ask for a replacement form Canyon.There's got to be more to this story than is coming through in the video
I am also curious but keep in mind that Hambini doesn’t work for free. A rational person wouldn’t send him something unless the free (warranty) option didn’t work out. Why would you assume that Hambini is somehow sinisterly brainwashing people into sending in frames to him before contacting manufacturers? That is absurd.
The frame could also be used or out of warranty. In this case, it seems like the frame was old stock.