Originally Posted by Flatballer

If your metrics are set up to incentivize workers and managers to lie, you're not getting any worthwhile metrics.

FedEx constantly lies about making deliveries around here. USPS does occasionally, but FedEx it's probably 50% of the packages they scan as delivered before they deliver them. Have some Christmas flowers coming, for today, they say they were delivered to the front door at 11am. It's 830pm and they're nowhere to be seen. I don't even blame the drivers, I'm sure they're basically required to show that "everything was delivered on time" even if that's literally impossible and their managers know it's literally impossible.

If everyone fakes their metrics and their tracking, you have no data at all. It's all useless and can't be trusted. I see this same thing constantly in business.
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