Jenson USA warranty experience
I bought a pair of road shoes last fall that I recently discovered have the bolt holes breaking through the soles. Bolts were greased and torqued to spec, and the only serious riding I've done with those shoes over winter has been on rollers, so they shouldn't have experienced some outrageously high amount of force pulling on the cleats. I filled out the warranty form on Jenson USA's site two days ago and have yet to receive any kind of email confirmation that they're even looking into the case. Anyone else have experience with them? Should I just go straight to the manufacturer?