Originally Posted by DowneasTTer

Talk about customer service. I noticed a couple of small rubs on the left hand brake lever and emailed Canyon about them. They asked for a few pictures of the damage seen below. Here is a copy of the email I received from them about the issue:

"We've very sorry to see this damage on your brake and would like to help resolve this. In this particular case, we're more than happy to reach out to Tektro, the manufacturer of your brake to see if we can source replacement hardware(which we sadly don't have here at our warehouse). In addition to that, we'd also be more than happy to cover the labor of have the new lever installed.

The other option, is that if you're ok with keeping the bike as it sits, we can refund up to $100 to keep the bike.

Which ever your preference is, we're more than happy to accommodate as best as possible.

All the best,

Ian

Service Center Canyon Bicycles USA Inc."

I'd call that superb customer service... btw I took the $100.00 credit.