There used to be a local chain of home improvement stores that was pretty good- I would go there frequently for building supplies for my work.
The workers there deserved hazard pay.
While ordering cabinets, I observed a customer attempting to return a small 'personal sized' fan for over half an hour, wearing out a tag-team of sales people explaining that it wasn't bought there,
they didn't sell that brand, showing the similar one that they did sell, explaining the policy, etc. etc..
I think it is sport for some folks.