Originally Posted by mountainwalker

Thanks to all who provided helpful info. I'm not advocating a Bikes Direct or bike shop buy - I was only looking for information to make informed decisions. I appreciate the benefits of buying from a good shop as well as the benefits of being able to buy a bike at a great value used or direct mail order. One of our best local shop mechanics charges $100 for a complete build from the box (which I believe includes a follow up tune up), and they charge the same for all services whether you buy from them or bring in a bike. This is definitely related to the fact that we live in an area with nice weather and great road and mountain trails and biking is very popular, so there's plenty demand. They also charge $85 for a regular tune up. In addition, I have several friends who received Bikes Direct bikes without any issues. If you save on $400 buying a mail order bike from a reputable supplier with the same equipment and build as a big brand name bike from a local shop, spend $100 on assembly, that's still a good value. If you can buy that same level of bike on sale at your local shop and the price difference is only $200, it's a lot more appealing to buy from your local shop. Big brand names have a significant markup for the brand, which is supported by expensive advertising, sponsorships, etc.

I have assembled two bikes in the past, without any issues, but it's been a long while and I have to refresh my bike assembly/repair skills and get some tools.