Originally Posted by KraneXL

That sums it all up in one sentence. And this works for any business, regardless of type. If nothing else never forget that.
Without a doubt. In fact, I'm drafting not one but two letters right now in a complaints about service from local establishments. As someone who spent a great many years working and training other in the service industry, I'm all about letting the businesses know when they've done well and when they need improvement.

In both cases the employee refused to identify themselves after I asked. Always clear indication they've done something wrong. A poorly trained employee can destroy your business. No wonder a lot of bike shops are going out of business.