Originally Posted by
Milton Keynes
And a poor customer service experience will really hurt a business, because if someone has a great experience they might tell a few people, but if someone has a poor experience, they'll tell EVERYBODY.
Some people -- esp. business owners -- just don't get this. Then they wonder why their business fails.
Originally Posted by
Milton Keynes
Part of the problem is people with money (read: A LOT of disposable income) who just want to ride their bikes and not worry about learning how to maintain or repair them take their bikes in and tell the mechanics, "Just give it whatever it needs." Of course they're going to take advantage of that and replace a lot of parts which don't need replacing. Once they get into that mindset, it's hard to get out of it when an average Joe comes in needing something fixed or adjusted on their bike, and of course they want to upsell as much as possible and suggest replacing things which are perfectly fine.
Only the dishonest ones, which I'm met. However, if you find an honest dealer then that's the one to stick with. I did, and my mechanic wouldn't let me buy anything I didn't need. When I'd pick up a new part ready to get it for my bike, he'd tell me I didn't need that.
Rather, he'd repair what I already had and give me advice on how to maintain it for maximum life. The result was I was a loyal customer for over a decade and bought all my cycling apparel and two of my bikes from them within that time.
Originally Posted by
teejaywhy
Short answer: No.
More are than aren't. IME, I'd say 1 in 5 are honest sellers. If you find an honest one, consider yourself lucky.