I have three shops all 45 minutes in different directions. All three of them are amazing. Even the snootier one is very helpful and has great mechanics. I shouldn't even call them snooty because they are not. They just sell high end bikes and accessories and you pay for their location as well. But the half dozen times I've been there to have a wheel worked on, get a new pair of bike shorts or just mull around the store drooling, they have bent over backwards. So... I have been in shops with rude employees that didn't seem to have the time of day for me, but I think that out of all my cycle shop experiences most have been pretty good