I created an account just for the purpose of replying to this thread.
We are in October 2020, I have tried the app of the first time of my life, first climb I wondered what the hell was going on... So no the issue is not fixed. I am using an Elite Suito.
It's a pity because the video are well done, but there's definetly way too much resistance so I have to skip this app and won't even you use during the 13 free days left.
Link from the support to calibrate doesn't help, menu is not there on windows app, and on iphone it's not similar to the screenshot provided.