This has nothing to do with someone out on touring needing repair or a commuter needing repair. This has everything to do with people feeling the need for special treatment ahead of everyone else that is waiting and playing by the established rules. Should someone call in to set an appointment, that is completely different and has nothing to do with my original rant.
Just find it shocking in this day and age that people are so damned full of themselves that they believe, truly believe they deserve special treatment because, well, just because they are special and have money in their pocket. To hell with everyone else, I come first!