Thank you for posting, great video. Also if you work in a LBS, don't judge a person by hair color (gray), age (older) or weight (bigger). I was in a nearby LBS, the sales person walked up while I was looking at the road bikes and without asking a single question, wanted to show me the newest eBike they had in the store. Nothing wrong with an eBike, but ask the customer first, a professional should be able to follow the visual cues we give off. So, yes that store lost a good sale and loyal customer. This was four months ago, before every LBS sold out.