Originally Posted by
Trevtassie
Good News Everybody... Anyway, Surly have finally decided to respond to my emails.. got lost in the system or something, refunding the defective tire (already happened) and supplying a new one through my LBS apparently. ....
Congratulations. Surly refused my warranty claim on my LHT frame which had such a bad shimmy that I threw the frame into the metal recycling bin.
I almost never hear of Surly honoring a warranty claim. They apparently were good about a bad batch of red LHT about a decade ago, but that was a decade ago.