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Old 07-06-19, 03:24 PM
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Join Date: Mar 2017
Location: Madison, WI
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Bikes: Giant Toughroad SLR1 and Motobecane Sturgis NX

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Big shoutout to Osprey

I use an Osprey hikelite 26 for riding to work. Feels really light and makes a backpack as comfortable as it can be. Has the mesh to prevent sweat.

I had that pack in in my car and the hip belt buckle got smashed by the door and broke. I googled for generic 1" buckles and they are about $5. no big deal.
but i figured Osprey has an online from to get replacement parts. All one does is describe the damage, the model and attaches a picture of the damage. No receipt or explanation required.

I did that and the next business day I get an email with tracking information and today the part arrived. all for free and no hassle. Needless to say they will get my business for the next gear I need.

This is outstanding service, especially since we live in a world where many manufacturers give you the runaround, force you go to an LBS etc.
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