View Single Post
Old 07-16-19, 08:20 AM
  #26  
deepakvrao
Senior Member
 
deepakvrao's Avatar
 
Join Date: Nov 2008
Location: Bangalore India
Posts: 2,318
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 359 Post(s)
Liked 7 Times in 6 Posts
Originally Posted by drewguy View Post
The problem is that it's the country's tax laws that matter, not the company's word. They apparently inaccurately described the possibility of a VAT refund, and it would be good of them to give a goodwill credit of the amount. But they're not the decided on when VAT refunds are available.

IIRC, Germany is particularly strict, and the export must be directly from Germany to outside the EU. We had an issue getting a refund because our flight connected in another EU country. So, my guess is that by shipping the bike to France (from Germany I'm assuming) eligibility for a refund was lost.
Nope. The rules allow it. If your read thru, I have been getting VAT refunds from Bike24.com, also based in Germany, irrespective of where I fly out from.

And yes, if they made a mistake, I would expect them to make it good. Even partially is OK.
deepakvrao is offline