Originally Posted by
Cyclesafe
Suing is the civilized alternative to dispensing one's own justice. If the customer had shot the clerk who handed over a boiling cup of coffee, that, no doubt, would have been much more outrageous.
Taking responsibilty for one's own actions and the consequences of doing so is IMHO more civilized than suing and shooting (out of pique, perhaps). But then I don't hang my hat in the USA ....