I ordered once from Chain Reaction. It arrived 3 weeks later. When I called to ask about what was taking so long, the package was in the Netherlands and had been there not moving for a week. They told me there was a delay, but rest assured it was coming. It was a set of tires and some small parts. When it did finally arrive the box was torn open. Everything was there, but it was by luck. Just tipping the paper thin box the right way would cause the small parts to fall out. There was no packing material, at all. They may be a great store for UK customers, but I won't be ordered from there again.