Originally Posted by cbip
Loyalty should be the shops responsibility not mine.
True enough, but you shouldn't walk in believing that you're God's gift to customers either. You're not entitled to anything in terms of discounts. You should expect competitive pricing and great service anywhere you go to purchase anything. But I've seen more customers than not that believe that their presence automatically earns them a discount.
No one runs a LBS with it in mind that they'll retire early. It's not a license to run a bad LBS, which there are plenty of in this world. But there are a ton of people that think that they're owed something the second they walk in the door. You'll find those same people getting a meal from food samples at Whole Foods.