what they did was unacceptable. hell they could have at least said. your wheel is toast, you need to buy a new one from us right now! and that would have at least gave you a fair option to get home. it's possible that they may not have had the right sized spokes you would need if they don't build a lot of wheels but it sounds like they didn't even try to help you. I guess in their mind they dont think they are gonna make any money selling 2 spokes at a cost oof $2 but they could have easily charged you $20 for the repair and told you that the wheel might still be done long term but good enough to get you home riding slowly. as beanz said, learn to build your own. I'm so glad I did. they say you cant have cheap, light, and durable well if you know how to build your own wheels you can.