Uggg, so something seems to wrong with this new hub, it will only shift into 1st gear if the cable is adjusted EXTREMELY tight, as tight as a guitar string when you do actually get 1st gear engaged. The hub was also pretty tight from the factory and when riding it, if you stopped pedalling you could feel a rumbling through the frame from the hub, to get that rumble to go away I did have to adjust the hub like an old AW, just a tiny bit loose. I sent an email to SA bout it asking for advice, I'm a little bummed than a brand new hub is having these issues...