Care to fill us in on what happened BEFORE you arrived at the hospital... or is it a blank?
And, how did you arrive at Urgent Care with a collapsed lung & internal bleeding? Our local hospital is trying to separate "Urgent Care" from "ER" which would be fine for a hospital associated general/family practice office.
However, if you have some kind of a traumatic event sending you to the hospital, then it should be directly to the ER, do triage from there.
And, any transfers, Urgent Care to ER should be room to room, without going back out to the waiting room.