Originally Posted by
kingston
I put a lot of that down to people who don't know how to work on their own bike probably shouldn't get a mail-order bike.
And that's probably fair, I just think it's something the OP should look into before he drops 3 large on a bike through the mail. I don't recall if the issues people had where CS was less than helpful were issues related to mechanical stuff, or if they were more like cosmetic/shipping/damaged type issues where you would need CS to be solid regardless of your bike skills - I just remember seeing 2-3 threads of people complaining about CS for some issue or another, but don't recall what the issues were.