Originally Posted by
spyro1123
We don't, we have had all the caring about returns beaten out of us by people returning things that 1. Sat in the closet for 15 years until they dry rotted 2. Look like they were dragged behind a car 3. they just don't need and they heard REI would give them their money back.
Honestly not too many people abuse the policy, but if you let it they can really bug you.
I am an REI employee, any views expressed here are my own and should be taken as such, they in no way represent the company.
And as a consumer I often overpay at REI for this exact return policy. Not to abuse it but for piece of mind.