Originally Posted by
Troul
Why not make this [clearly] known to the "reps" up front? Ask them for an alternative way to resolve the issue that will keep you rolling if your suggestion is not feasible.
Following along this line of thought, why not give them one more chance to make it right?
Just give a brief and dispassionate description of the facts and what Troul highlighted in red, and tell them you want to resolve this with minimum expense to them and disruption to your routine.
They seem like a good company and I am sure value customer satisfaction. Lots of people are going through some pretty serious stuff right now, so cutting slack might have to go both ways.