Originally Posted by Zaskar

Lack of knowledge is NO excuse. Even if that was her very first day on the floor, I bet she knew the day before that she'd be working there. So, that gave her time to read EVERY *$#&ing page of information provided by Trek and the shop and the internet and... Yeah, there's a LOT of available info on the most common brand of bike sold today.

And yeah - the car industry is worse...
- Had a guy tell me the seats had lumber support. Cool. Glad they're using some natural products.
- At a Lexus dealership, a snooty new car sales guy, when asked "Does the GX460 still have a solid axle in the rear?" (admittedly, a test question to see if he knew his product)... responded "The whole vehicle is solid. It's a Lexus"

But it does sound like she did confirm the size by suggestion a test ride on the 56. That was smart. Our measurements are only part of the equation.

Congrats on the new ride! Red's faster too.