I think the point GStein is making is that you are expecting a level of service as though you are a customer instead of the service level given to a person benefiting from the charity of another.
The promoter probably isn't making any money off the races, and more likely than not, is doing this in their spare time to provide a place for people to race. At this point, bicycle race promotion is more akin to a charity than a business, and bike racers are receiving that charity support.
Yeah, it sucks that you're listed as not having won the race, but did you get your payout at the time? Do you need the upgrade points?