Originally Posted by
Chuck Naill
If you are in business, you are in sales.
This is so true. But as a fellow provider of specialized services, I have come to realize that many customers (and potential customers) are not so good at:
(1) Articulating the service that they are seeking or need, and too impatient to have an intelligent discussion with the service provider to get there; and/or
(2) Valuing service and/or comparing service provided by different service providers, and therefore undervalue the service regardless of the provider.
And it is not just about pay. Many doctors complain that their colleagues get chosen for their bedside manners rather than technical skills. And I am sure we all know cyclists with $5K bikes who would balk at a $100 service because "it did not take so long." So, most bike mechanics have my empathy. Luckily, the ones at my LBS are good, and it is a Trek store!