My dealings with Wabi were when Richard was running the whole thing, and the customer service was second to none. I have exchanged a few emails with the new guys, and would be surprised to learn that customer service has suffered in any way. I'll take the OPs input with a shaker of salt given my own personal experiences. If he want's black hubs, they aren't too difficult to find, but you won't find them at Wabi. The rims on the standard Wabi wheelset are still black as they have always been. Since Wabi doesn't make custom wheelsets, I can see why a request for black wheels would not be escalated to the highest priority.