Originally Posted by freegeek

[RANT] I try to do as much maintenance work on my bike not because it's cheaper but simply because dealing with a LBS is a frustrating experience. My bike needed some minor stuff done , and when I say minor I really mean minor (new chain + new hydraulic disc hose). Because I didn't have time myself over the weekend I decided to bring my bike to the LBS last week thinking that after the weekend I would have my bike back. My bike is still in the shop because they didn't have a friggin bleeding kit. When I asked if they are serious that my bike is still in the shop because they don't have the $20 Shimano bleeding kit they give me the "annoying customer" look. They told me it will take until the end of the week for the part to arrive (seriously!). I can go online, order and have the damn thing delivered next day. In total my bike will be in the shop for a full week for what is essentially a 30 minutes job. Last time I tried to buy a big ticket item in a LBS was my power pedals (Garmin Vector), they told me it would take 6 weeks (I'm not kidding), I went home, ordered online, had them delivered next day. Both of these experiences are good reminders why I avoid LBS as the plague. [/END RANT]