Originally Posted by
AKHIker
Come on, now say, "It's impossible for an LBS to use complimentary check ups to sell and upsell things you don't need..."
Of course we can all understand that motivation - but the complimentary check-up up-sell is usually focused on accessories and such - very odd that they would recommend replacing a cassette on a new bike that they just sold.
I hypothesize it was one guy, very low on the experience spectrum, who didn't know what he was looking at... and hopefully not a problem with the LBS as a business.