Originally Posted by
TheRef
$20 BUCKS? REALLY? Are we complaining of a $20 bucks labor charge for something that 3 other LBS couldn't do? What would've been the fair amount in your opinion? $3, $5, $10???? The fact it took 10 minutes is irrelevant. They provided you a service and $20 bucks nowadays is nothing. A plumber, electrician or even a handyman would charge upwards of $100 just to show up. Many auto dealers charge $160+++ to just
touch your car for basic diagnosis. It has nothing to do with charity or "supporting" the lbs.
I'd say half the price of the tool to do the fix is more than fair. Given that many places charge $75/hour of labor, 10 minutes, plus a few minutes to diagnose the problem, get things out, chat with you, write it up, $20 sounds about right.