Thread: REI rant
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Old 06-22-20, 06:08 AM
  #146  
mbusky
Junior Member
 
Join Date: Jul 2017
Location: Outdoors as much as I can
Posts: 87

Bikes: REI's COOP AVD1.1 touring bike

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Well hello fellow REI fans and those that are not.

The bike is fine, me the OP is also fine. For those wanting to know I did true the wheels and spot checked spoke tension, made all required adjustments needed for fit and function, replaced the rear Schwalbe Marathon 700C38 due to a lump that formed in the tread < 200 miles, I like REI, I like the CO-OP bike, I love their service. With just over 1000 miles on the ADV1.1 in the last 30 days nothing else has required anything but soap, water and lube. MY ONLY COMPLAINT WAS... don't tell me you assembled and tested a bike when clearly it was not. Yes, mistake happen, and it did which I got over quickly. When I needed to contact REI service they acted quickly, apologized for the mistake and offered a acceptable resolution. I expect to always need to turn a wrench now and then and I am able and enjoy doing so but, these errors and lack of attention where not in line with my prior REI experiences. All is well as I step back from the keyboard and go enjoy a nice ride.
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