Thread: cetmaracks
View Single Post
Old 06-07-09, 02:01 PM
  #11  
Johnny Vagabond
Johnny Vagabond
 
Join Date: Oct 2005
Location: Somewhere in California
Posts: 49

Bikes: 2006 Surly Long Haul Trucker, 2005 Surly Pugsley, 2004 Surly Karate Monkey with an Xtracycle,

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I'm having the EXACT SAME ISSUE. I ordered a rack in November not expecting it until February, but I have yet to receive it. I understand how cottage industries work and I do not mind supporting them, but there is a definite difference between being mad that something takes longer and not having any responses to any e-mails. I have sent him several, all ignored. I spoke to him on the phone once, back in March, where he told me that he would be shipping my rack out in a week.

I know things get busy, and some customers hound you, but one e-mail every 6 weeks is not that at all. I'm sure he is a good guy, but this is not a very good customer relationship.
Johnny Vagabond is offline