Hi All,
Just for the record, as soon as this was brought to Tern Global's attention, I was alerted and stepped in. Normally a retailer would get support from his supplying distributor, but as I explained we are still setting all the new systems up with our new distributor for UK and Ireland, so somewhere the service failed for Ed.
Having said that, any contact to Tern through email, the Tern website, twitter or facebook gets responded to by the team as a matter of priority.... so I would say that whilst a post on here may have had the desired effect for Ed, it isn't following the standard operating procedure for a customer service request!
Anyway, between Tern Global and the UK team we are hopefully getting Ed sorted....even if we got the frame colour wrong the first time.... ugh.
Mark Bickerton At tern bicycles . com