Originally Posted by
Banzai
Let’s just say I don’t understand how they’ve stayed afloat this long.
One reason is they are very knowledgeable, and freely share that knowledge. They have absolutely exceptional customer service, something some of their competitors do not have. They have helped me a lot over the years, spending unexpected time on the phone with me when a quick email would have been fine, but the phone conversation gave me more information that emails would have, quickly answering questions and followup questions, and them sharing advice that many companies would not have shared, some nonstandard ways of doing something, that worked perfectly, and cost me nothing.
Selling a product is one thing, selling an exceptional product is better, and providing stellar customer service is even better.