Originally Posted by
TiHabanero
Any product our shop sells can be serviced by the service department as we always make sure to have the tools on hand when new product is launched. When we sold a Chris King headset for the first time, the correct tools were ordered with it. Just simple management decisions can make a big difference. Been in business for 70 years, too. One of our best years was 2018.
Exactly. I'm not talking about some rare exotic bottom bracket standard that demands some weird tool. We are talking about a basic piece of equipment here. They sell plenty of bikes with shimano hydraulic discs (they have 4 big shops) but apparently they can not service them in a timely manner because they don't have a $20 Shimano bleeding kit. Needless to say I ordered one myself for next time.