Was told on Monday that they are having issues saving all US based cards on their site. Asked me for a PayPal address instead to do the refund, so gave them that and told them make sure it's done such that I don't incur any PayPal fees and am made whole. Heard nothing, no refund initiated for the past 48 hours, get back with them and they are now 'looking into it with the finance department' to figure out why the refund hasn't happened.
Get it together?