Originally Posted by
westgl
... Upon unboxing the first 9FS, first thing I noticed was a Chip in the Paint on the top of the hinge the size of my little finger nail. ...
FWIW, paint chips such as the one in question are not "normal", but they do happen. We use Testors enamel for most of our touch-up jobs. If the touch-up is noticeable, we usually add a low-cost accessory (i.e. a bell, an entry-level headlight, etc.) or offer a small allowance (~$10). For more significant cosmetic issues, we have always been able to reach agreement with the vendor on a suitable cost reduction. Usually, only the shipping company benefits when the item is returned.
Please keep in mind that a bicycle that is used for its intended purpose will likely get several paint chips during its normal life.
-HANK RYAN-
Norman, Oklahoma USA