A few years ago I was building up my Atlantis. I wanted to buy the parts locally but nobody was interested in sitting down with me for half an hour and picking and choosing components for a touring bike. I went to several stores including Bow and finally gave up and ordered everything online.
I used to order Brooks saddles through Campione, but last time I tried they didn't call me back for three weeks, by which time I had the saddle from Wallbike.
At Bow they have tons of mechanics, some are very good, some less good. What I find annoying is that you usually have to book a service appointment weeks in advance. While-you-wait-service, you must be joking!