Originally Posted by
ExMachina
Why would you assume that's what I am assuming? What I'm suspecting is that the customer knew that the frame would not be considered by Canyon for warranty work--so the question is WHY
Hambini has just posted an email from Canyon. It seems like the way it went was:
1) customer has BB issues
2) customer sends frame to Hambini for diagnosis
3) customer contacts Canyon with diagnosis from Hambini
4) Canyon replies effectively saying “unless this is a safety problem, it is not our concern”
5) customer chooses to employ Hambini to fix the BB rather than send the frame to Canyon who most likely would send the frame back as-is anyway.
So while Canyon *could* have corrected the situation, they didn’t exactly say they would.